This story was written by Katherine Gregory and found on the web at the following link:
Some State Police troopers got a lesson in listening last week from a group of Pittsburgh-based FBI special agents and negotiators during a week-long crisis negotiation class.
The more than two dozen troopers from various departments learned a new way to deal with people in a crisis, whether an offender is holding hostages, has barricaded himself in a room, or is even threatening suicide.
The FBI's approach to negotiation is an art based on the science of how to deal with people effectively to bring about a peaceful resolution, said classroom instructor and negotiator Special Agent Steve Viglianco.
Unfortunately for many law enforcement officers, learning how to best deal with a crisis from the FBI goes against the grain of what they've been taug
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