What happened to good old-fashioned customer service?
I was on business travel for 10 days and when I got back to the states I had three stops to make before returning home. Each stop included a meeting, day in the field and one night in a hotel.
I was hungry for steak and after asking around I found good, well-known and reputable restaurants known for their steaks. Each time I received really bad service. I have noticed this becoming a trend as I am on the road 60-70% of the time for quite few years.
On my last stop I sat near the bar so that I could watch the football game. While eating my meal I observed the following:
A bartender sweating profusely, loudly complaining about the room temperature, sweat dripping into the very drinks he was preparing and only once he ask if everything was okay with my order (his head popped up out of nowhere dripping with sweat), “Hey chief, do you need anything?” as he looked directly at my empty plate and glass of water.
The restaurant was not busy and as the the food servers came and went from the bar with drinks they made sure the everyone knew they were not happy with the tips they received –
“this is b.s. those f****rs only left me three bucks, and the others left me four bucks and some change, why did they even come here?”
“I’m not making s*it tonight, its f***ing dead”
“if everyone would leave we could go home (it was 7 pm)”
The banter continued while I watched the game, read the newspaper and dined quietly. From the corner of my eye I noticed a man my age dressed in a tie, I assumed he was the manager and hoped he would put a stop to all of the chaos and unprofessional behavior; unfortunately he joined in with complaints of his own.
I understand the economy has caused many people to take jobs they normally wouldn’t consider and people are doing their best to get by, but what about doing your best regardless of the situation?
During business travel I dine out frequently and I hope to have a nice experience but it nearing the point of staying at the hotel and ordering room service.
So my question is: What happened to good ol’ fashioned customer service? And, is anyone experiencing the same lack of service?
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