NORTH PORT -- - Daria Fryziuk was angry. The chicken wings she had just been delivered were unsatisfactory, $13 for about five wings. When she called the restaurant to complain, the manager hung up on her.
In response, Fryziuk, 45, called 911.
“It's not an emergency, ma'am,” she told the operator. “I know you guys have more problems than this ridiculous thing that I'm calling you about. I just ordered food.”
She wanted an officer to come look at the wings, and she wanted to file a complaint against the pizzeria manager for calling her a name. In North Port, police policy requires that anyone who requests to see an officer will see one.
Unfortunately for Fryziuk, North Port Police did not arrive at her home May 1 to help her obtain a refund; instead they ticketed her for misusing the emergency call system.
“It's a challenge — put it that way,” said Chief Terry Lewis of sending officers upon request. “An absolute policy like that certainly does create some challenges but not to the point where it strains our ability to respond, only because we prioritize.”
North Port's 911 center came under scrutiny last December when a Port Charlotte man was left unattended beside an isolated city road for 19 hours, despite a 911 call from a witness. The body of the man, Brian Wood, was recovered the following day after a second 911 call from witnesses. An autopsy found that the 55-year-old had died from a drug overdose. The mishandled call cost NPPD 911 operator Nadia Kashitskaya her job and prompted a review of city call center policies.
Fryziuk said she is mortified by her 911 incident. She has pleaded not guilty to the misdemeanor charge and is due in court next month.
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