Gran collapses outside hospital but has to wait 30 minutes for ambulance
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items that shed light on just how horrible and fucked up the UK clown
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Bruised ... Gladys Shepherd, who suffered facial injuries, was forced to lie in rain outside hospital
GRAN who collapsed outside a hospital was forced to lie in a gutter in the
pouring rain while an ambulance came from SEVEN MILES away.
Bruised Gladys Shepherd, 81, was picked up 30 minutes later by paramedics who
drove her around the corner to a department in the same hospital just 300
Receptionists said there were no doctors to assess her — so she lay where she
fell in the grounds of Burnley General Hospital, Lancashire.
Granddaughter Louise Woods, 26, who is heavily pregnant, stormed: “My gran was
literally left lying in the gutter in the rain.
“I couldn’t believe it. You would think a hospital would be the best place to
have an accident, but oh no.”
Gladys slipped as she waited for Louise to bring her car to the entrance of
Maple House, part of the hospital complex, after an appointment at the East
Lancashire’s memory service.
Gladys’s face was cut and bruised and she suffered severe bruising to her
legs, shoulder and arms.
On hearing her gran’s cries for help, Louise ran back to the hospital entrance
but was unable to lift Gladys back to her feet.
Louise, of Clitheroe, Lancs, said: “I ran inside the hospital for help.
“Three receptionists came running out with umbrellas but said there were no
doctors available to check her over before moving her, so I would have to
ring an ambulance.
“We tried holding umbrellas over her and I took off my coat to cover her but
she was still in a puddle.
“I even told them I would push her myself around to the urgent care centre in
a wheelchair if someone would just help me get her off the floor.
“Surely you would have thought they would have spared a doctor for two minutes
rather than wasting all those resources on sending an ambulance.”
After calling for an ambulance twice paramedics arrived to help Gladys shortly
Hospital ... where Gladys collapsed
Gladys had to wait while paramedics were dispatched from Altham, seven miles
away, despite her granddaughter asking for medical help at Burnley General
Her family, who have lodged a complaint, said they were disgusted at the
indignity the grandmother-of-eight suffered.
Louise said: “The paramedic literally drove us the 300 metres to the hospital
entrance which I could easily have walked.
“The way she was treated is disgusting. Even when we got to the urgent care
centre things didn’t improve. We were left waiting for hours and my frail
gran was left to sit in her wet clothes. She was still in her wet clothes
when she got home five hours later at 7.30pm.
“Gran has been really shaken up by the whole incident and is now wary about
leaving the house. She is literally covered in bruises. My family is making
a formal complaint. It is the indignity she had to go through that makes all
of this so much worse.”
Russ Mclean, chairman of Lancashire’s patient voices group, said: “I am
worried to learn that common sense has not prevailed on this occasion and
that she and her family have been further distressed as a consequence.
“The urgent care centre staff should have been contacted directly by the
receptionist in question or the receptionist should have called 111 — the
staff there would, I am sure, have been able to offer more appropriate
“Patients have a right to be treated with respect and dignity.”
A spokesman for Lancashire Care NHS Foundation Trust, which operates the East
Lancashire’s memory service in Maple House at Burnley General Hospital, said:
“The staff within our Memory Assessment Service quickly reacted to this,
providing blankets, gauze and umbrellas to shelter the lady involved.
“If there is a possibility of a head injury or risk of fracture, it is not
advisable for them to be moved until they have been assessed by an
appropriate medical professional.
“Our nursing staff stayed with the lady and her granddaughter until the
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