Woman Calls 911 Three Times Because McDonald's Is Out of McNuggets and McDonalds Apologizes

A Florida woman called 911 three times because the McDonald's where she was dining ran out of McNuggets.

Latreasa Goodman was obviously not an early reader of the Consumerist, otherwise she would have known that calling 911 over fast food menu disputes is a no-no. Instead, she called 911 up thrice because the McDonald's cashier informed her they were out of McNuggets and tried in vain to offer her a McDouble and fries. Goodman was charged with misuse of 911.

The sad/funny thing about this is that Goodman had a valid complaint: the cashier didn't tell her they were out of McNuggets until after she'd paid, and then refused to refund her money (and claimed she was the manager). Goodman actually sounds pretty restrained on the calls, even as she calls again and again to request an officer.

It's too late to help Goodman, but the next time you have a fast food emergency, at least try 3-1-1 (after talking to the manager and perhaps calling corporate) before you call the first responders.

McDonald's Apologizes To 911 Nugget Lady
By Chris Walters, 7:50 PM on Tue Mar 3 2009, 6,796 views
We've made it pretty clear that we don't condone Latreasa Goodman's attempt to use 911 to report a McNugget Emergency, but in all fairness to Goodman, she was being shafted by the lying, uncooperative McDonald's employee who said "all sales final" and refused to refund her money. McDonald's has released a statement where they own up to their role in escalating things in the first place, and they're sending her a free meal gift card as well as the refund she originally requested. Now she can enjoy a complimentary lunch on the day she goes to plead "no contest" to the judge for abuse of 911.

McDonald's statement:

"Satisfying each and every customer that visits our restaurants is very important to us.

Regarding this isolated incident, we apologize for the inconvenience caused.

In the event that we are unable to fill an order, a customer should be offered the choice of a full refund or alternative menu items. We regret that in this instance, that wasn't the case.

We want to correct our mistake. We will be sending the customer her refund, along with an Arch card for a complimentary meal on us.

We never want to disappoint a McNuggets fan or any McDonald's customer.

Customer satisfaction is our top priority."

Carlos Solorzano
McDonald's Operations Manager Florida Region

By Alex Chasick, the consumerist