At Bertelsmann Arvato's Microsoft Scandinavian Product Activation, in Liverpool, there was being put a lot of focus on average call-time and wrap-up time between calls, for staff.
(On the expense of the content of the calls?)
(We were a bit like guinea-pigs, I think, there.
Collegues has described it as 'almost like being in prison':
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Tags: Bertelsmann, Arvato, Microsoft, Management
Location: Liverpool, Liverpool, United Kingdom (UK/GB) (load item map)
Marked as: approved, private
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