At Bertelsmann Arvato's Microsoft Scandinavian Product Activation, in Liverpool, there was being put a lot of focus on average call-time and wrap-up time between calls, for staff.

(On the expense of the content of the calls?)

(We were a bit like guinea-pigs, I think, there.

Collegues has described it as 'almost like being in prison':

http://johncons-mirror.blogspot.com/2008/10/heisann-christine-3.html).