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Saving Chevrolet Means Sending ‘Chevy’ to Dump

Bye-bye, indeed, Miss American Pie. If General Motors has its way, you won’t be driving your Chevy to the levee ever again.

On Tuesday, G.M. sent a memo to Chevrolet employees at its Detroit headquarters, promoting the importance of “consistency” for the brand, which was the nation’s best-selling line of cars and trucks for more than half a century after World War II.

And one way to present a consistent brand message, the memo suggested, is to stop saying “Chevy,” though the word is one of the world’s best-known, longest-lived product nicknames.

“We’d ask that whether you’re talking to a dealer, reviewing dealer advertising, or speaking with friends and family, that you communicate our brand as Chevrolet moving forward,” said the memo, which was signed by Alan Batey, vice president for Chevrolet sales and service, and Jim Campbell, the G.M. division’s vice president for marketing.

“When you look at the most recognized brands throughout the world, such as Coke or Apple for instance, one of the things they all focus on is the consistency of their branding,” the memo said. “Why is this consistency so important? The more consistent a brand becomes, the more prominent and recognizable it is with the consumer.”

Although the memo cites Coke, it does not note that Coke is shorthand for Coca-Cola — or that Apple is not commonly used in reference to its products, which are known simply as iPads, iPhones and MacBooks.

One expert on branding said G.M.’s effort ran counter to a trend in which corporate names had become more casual. The consultant, Paul Worthington, head of strategy for Wolff Olins, a brand consulting company, noted that FedEx had replaced Federal Express, KFC had supplanted Kentucky Fried Chicken and “even RadioShack has evolved into the Shack.”

Regardless, if Chevrolet plans to put the Chevy genie back in the bottle, the task could prove harder than climbing out of bankruptcy.

As of Wednesday night, the word Chevy appeared dozens of times on Chevrolet’s Web site, chevrolet.com, including a banner on the home page that said, “Over 1,000 people a day switch to Chevy.” One of the dropdown menus was “Experience Chevy.” On Facebook, brand pages include Chevy Camaro, Chevy Silverado and Team Chevy.

If taken to its logical conclusion, Chevrolet would presumably need to ask Jeff Gordon, the four-time Nascar Sprint Cup champion who currently races a Chevrolet Impala, to change the Web site address — jeffgordonchevy.com — for his dealership in Wilmington, N.C.

And what about rolling back the popular culture references to Chevy? Elton John, Bob Seger, Mötley Crüe and the Beastie Boys have all sung about Chevy, and hip-hop artists rap about “Chevy Ridin’ High” or “Ridin’ in My Chevy.”

There are also a good many auto enthusiasts who have "Chevy" tattooed onto various body parts. Some probably have a Chevy II or two tucked in their garages.

“It’s a ’Vette, it’s a Caddy, it’s a Chevy,” said Dick Guldstrand, a long-time racer who has been inducted into the Corvette Hall of Fame. He noted that the brand was named for Louis Chevrolet, a race driver of the early 20th century.

“Once it became an American icon, America took it away from G.M.,” said Mr. Guldstrand, 83. “They made it a Chevy. You’re doing a disservice to all the people by telling them not to call it a Chevy.”

In 2006, Chevrolet updated a series of popular commercials with the tagline “Baseball, hot dogs, apple pie and Chevrolet," which noted how the brand was woven into the fabric of American culture.

The commercial juxtaposed imagery of past baseball greats with modern ones. And at the end, the narrator says, “Apparently, baseball’s changed a little over the years, but not America’s love of the game — or love for Chevy.”

So why make the change now? G.M. wasn't saying, but the memo came after several major marketing moves. The memo was provided to The Times by the disbelieving recipient of a copy.

In April, Chevrolet dismissed its long-time ad agency, Campbell-Ewald, which over several decades had created such memorable slogans as "See the U.S.A. in your Chevrolet," "Like a rock" and "The heartbeat of America." The account went to Publicis USA, but only for a month. In May, Joel Ewanick was hired from Nissan to head United States marketing for G.M. Shortly after settling into his position, Mr. Ewanick switched the Chevrolet advertising account again, this time to Goodby, Silverstein & Partners.

Klaus-Peter Martin, a G.M. spokesman, confirmed the memo. "We're going to use Chevrolet instead of Chevy going forward in our communications," he said in a telephone interview, and linked the change to the move to Goodby.

Mr. Worthington, the branding expert, said Chevrolet seemed unclear what the brand stood for. "So what it would appear they are trying to do, by centralizing to a single formal name, is to try to get some focus as to what that brand stands for, and get that out into the marketplace, which makes a lot of sense."

Ultimately, he said, consumers "will call you whatever they want to call you."

But not Chevrolet staff members. A postscript to the memo says a sort of cuss jar - a plastic "Chevy" can - has been placed in the hallway. "Every time someone uses ‘Chevy' rather than Chevrolet," the note said, the employee is expected to put a quarter in the can.

The proceeds are to be spent on "a team building activity."

Presumably, that would not include nachos for the staff at Chevy's.

By RICHARD S. CHANG


Click to view image: 'd0f774c2743c-chevyarticleinline.jpg'

Added: Jun-10-2010 
By: boomersooner
In:
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Tags: Chevrolet, General, Motors, Chevy, Stupid
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  • An overheated VP of marketing with not enough work to do and too much money in his paycheck. What a bunch of nonsense designed to make him appear relevant.

    Posted Jun-10-2010 By 

    (4)

  • GM has a long history of telling the customer what they want as opposed to listening to what they want. I remember in 1991 communicating directly with the V.P. of fleet operations at GM. We were discussing the Chevy Caprice coming to an end and I was telling him that GM had no decent alternative for police fleets. He gave me a long list of why a smaller front wheel car was better and I told him why a large full framed V-8, rear wheel driven car was better. They first tried to pass the Lumina More..

    Posted Jun-10-2010 By 

    (4)

    • Don't forget the Camaro, that was the stupidest mistake, to stop producing it...

      Though I love the Impala (8th Generation), definitely the let down my expectations with the next generation, though I have driven it and I think is ok, the 8th generation is way cooler car...

      Posted Jun-10-2010 By 

      (1)

  • Well what do you expect from Government Motors?

    Now that government is driving, stupid shit like this will be common place.

    Posted Jun-10-2010 By 

    (3)

  • You can't pick your own nickname or stop it. Whether your a person or a POS car company. FORD ROOLZ!

    Posted Jun-10-2010 By 

    (1)

  • GM has just issued a retraction on this...

    Posted Jun-10-2010 By 

    (1)

  • gm is gone ! ! !

    Posted Jun-10-2010 By 

    (1)

  • what fucking genius came up with that idea

    Posted Jun-10-2010 By 

    (0)

  • To expect people to up and stop using a word so deeply engrained in the lexicon is outright preposterous. Someone kindly slap the asshole who even thought this would fly.

    Posted Jun-10-2010 By 

    (0)

  • I won't touch a GM product after Obama's hands have touched it.

    Posted Jun-10-2010 By 

    (0)

  • Um yeah... that guys a moron. When the public spontaneously abbreviates your brand and it becomes a household word that sticks for decades. Congrats, you've just been given a brand that is 100x more valuable than the original. Sure, throw it in the trash.

    Posted Jun-10-2010 By 

    (0)

  • Another way to save Checvy: Stop building garbage.

    ....and for the sake of aesthetics, stop putting a giant plastic golf bow tie on every car you build. Update that thing. It makes their nicer looking cars, likt the new Malibu, look like shit.

    Posted Jun-11-2010 By 

    (0)

  • Please show your distaste for this move:

    You can tweet your distaste by contacting
    Klaus-Peter Martin directly on twitter:

    ----->>>>> kpmartin2009 <<<<<-----

    Thanks

    Posted Jun-11-2010 By 

    (0)

  • Comment of user 'rclark951' has been deleted by author!
  • I was a GM lover up to 2006. I have owned many GM's. You name it, Chevys, Ponitacs, Oldsmobiles, Cadillacs and GMC trucks. The trashing of SAAB is awful but no different then what they did to Oldsmobile, Pontiac, Saturn and Hummer. They were all bought by GM at 1 time or another, robbed of the technology and Sh*t canned once the were sucked dry. GM could care less about what buyers want and buyer brand loyalty. Remember, were talking about arogant white collar dudes flying into Washington DC on More..

    Posted Mar-10-2012 By 

    (0)